It's a free 30-minute call. We talk through what's taking up your week, what only you can do, and where support would make the biggest difference. Afterwards I send you a package recommendation, with no obligation.

I reply to every enquiry within 24 hours and arrange your discovery call straight after. Once you accept my proposal in writing (email is fine) and pay your first invoice, we sign a confidentiality agreement and begin onboarding. Most clients go from first message to support starting within 5 working days. Your 7-Day Risk-Free Trial starts as soon as access is set up and I can begin work.

Onboarding starts with the confidentiality agreement, signed before I open a single file. You then share access through a password manager, never by email. Together we set up your inbox folders and rules, agree the times in your diary that must be protected, and note your travel preferences and regular admin. On day 7 we check in on what’s working and what to hand over next.

Yes. Our agreement is made up of my terms and conditions, the confidentiality agreement and your written proposal. If anything in your proposal differs from my terms, the proposal wins.

Me, Dora. You have one trusted point of contact, not a team or a rotating assistant. I use smart tools for repetitive first-pass work, but every judgement call is made by me personally. If I’m planning leave, you’ll know at least four weeks ahead, with a full handover.The tool I used could only read the first part of the page, so scroll through the pricing sections once yourself to check nothing else is doubled.

Most virtual assistants work through a task list. I work as a retained partner: one trusted point of contact who learns how you work, protects your focus and keeps your operations running calmly. Your monthly Friction/Focus report shows the difference.

A small number at a time, by design. It means I know your business well and you never have to compete for my attention.